At Pet Food Australia, we are committed to delivering your pet’s favourite food and supplies quickly and safely across Australia.
Processing Time
All orders are processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are:
- Metro Areas: 2–5 business days
- Regional Areas: 3–7 business days
- Remote Locations: 5–10 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or peak shopping periods.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and the weight of your order. We may offer free shipping promotions on selected orders from time to time.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.
Delivery Information
Please ensure your shipping address is accurate before placing your order. Pet Food Australia is not responsible for delays or additional charges resulting from incorrect address details.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact our customer support team within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
If you have any questions about shipping, please contact our customer support team—we’re always happy to help.