At Pet Food Australia, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
Returns
Returns are accepted within 14 days of receiving your order. To be eligible, products must be unused, unopened, in their original packaging, and in resalable condition.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used pet food and treats
- Perishable products
- Clearance or final sale items
- Gift cards
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied in error by Pet Food Australia.
Contact Us
If you have any questions about our Refund & Return Policy, please contact our customer support team. We’re always happy to assist.